Lala Terms of Use Effective date: September 7, 2026

Draft for review. Complete all bracketed fields and verify the practices described before publishing.

About these terms These terms govern your use of Lala, operated by Toon Tech Ltd, Preston, United Kingdom (“we”, “us”). Contact us at support@toontech.uk. By accepting these terms when signing up or using Lala, you agree to them. If you do not agree, do not use the service. Nothing in these terms removes rights that applicable consumer law gives you. Our Privacy Policy explains how we handle personal information.

Privacy Policy: https://toontech.uk/privacy-policy--lala

The service and your account Lala lets you write a message, choose a theme or genre and tone, and generate an AI song. You can share songs through supported messaging apps, including WhatsApp, LINE, KakaoTalk and WeChat. Supported options can depend on your device and installed apps. You must meet the minimum age of 13 and any additional requirements for entering into this agreement in your location. Provide accurate account information and protect your sign-in credentials. Tell us promptly if you suspect unauthorised access. AI-generated songs can contain unexpected wording or other mistakes. Listen before sharing. We do not promise that a song will be unique, match your request perfectly or qualify for copyright protection.

Acceptable use You must have the rights and permissions needed for the messages and other content you submit. Do not use Lala to:

Violate the law or another person’s copyright, privacy or other rights.

Threaten, harass, defraud or unlawfully impersonate anyone, or generate illegal abusive content.

Mislead recipients into believing a real person or artist performed or endorsed a song when they did not.

Distribute malware, interfere with the service, bypass access restrictions or misuse another person’s account.

Submit artist or songwriter names, song or album titles, label or publisher names, or recognisable existing lyrics as generation prompts where prohibited by the music provider’s rules.

Lala uses ElevenLabs. Relevant provider restrictions are available in the ElevenLabs Music Terms and the policies linked there. We may block requests that violate these terms or applicable provider restrictions.

Your content and generated songs You keep any rights you already hold in the content you submit. You give us a limited permission to process, transmit, store and reproduce that content as needed to operate Lala, generate your requested songs and carry out your sharing instructions. This permission does not give us a right to use your content in our advertising. Your content is handled according to the Privacy Policy, including any disclosed provider processing. Account deletion ends ongoing use of your content except processing necessary to complete deletion, meet legal obligations or deal with existing disputes. Lala is designed to let you create and share songs for personal messages. We do not promise exclusive rights in AI output or that every output is free from third-party rights. Review a song and its intended use before distributing it. Lala’s software, branding and other service materials remain owned by us or our licensors.

Prices, subscriptions and trials Any price, billing period, included features, generation limits and other material purchase conditions will be shown before you confirm payment. [CONFIRM HOW CREDITS, FAILED GENERATIONS AND ANY UNUSED BALANCE ARE HANDLED, IF APPLICABLE.] Purchases made through the App Store are billed by Apple. Purchases made through Google Play are billed by Google. Recurring subscriptions renew and are charged under the terms displayed at purchase unless you cancel before renewal. The applicable store may require advance cancellation; check the renewal date in your subscription settings. If a free or discounted trial is offered, its length and subsequent price will be shown before you accept. Unless the offer states otherwise, it converts to the disclosed paid subscription if you do not cancel in time. For Apple free or discounted trials, cancel at least 24 hours before the trial ends. We will communicate subscription price or material plan changes in advance where required, and obtain your agreement where the law or store requires it.

How to cancel your subscription Cancel through the store where you subscribed. Deleting Lala, signing out or deleting your Lala account does not cancel store billing. Make sure you are signed in to the Apple or Google account used for the purchase.

iPhone or iPad — App Store

Open the App Store and tap your profile picture.

Open Subscriptions and select Lala.

Choose Cancel Subscription or Cancel Free Trial, if shown.

Follow the confirmation prompts and check the displayed end date.

You can also use Settings → your name → Subscriptions → Lala and cancel there. If there is no cancellation option and an expiration notice is displayed, the subscription is already cancelled. See Apple’s subscription cancellation instructions.

Android — Google Play

Open Google Play Store and tap your profile picture.

Go to Payments & subscriptions → Subscriptions.

Select Lala, then Cancel subscription.

Follow the remaining prompts and confirm cancellation.

See Google Play’s subscription cancellation instructions.

What cancellation does Cancellation stops future renewal. Paid access generally continues until the end of the period already paid for, subject to the store’s terms. Trial access may end earlier. Check the confirmation for your exact access end date. Cancellation does not automatically issue a refund. For Apple purchases, use Apple’s purchase support and refund portal. For Google purchases, follow Google Play’s refund policy and request process. Eligibility depends on the transaction, the store’s rules and applicable law. Your statutory refund and consumer rights remain unaffected. If you cannot find the subscription, check the account and store shown on your purchase receipt. Contact support@toontech.uk if you need help identifying your Lala purchase.

Deleting your account Go to Lala → Profile → Delete account and follow the confirmation steps. If you cannot access the app, contact support@toontech.uk with the subject “Lala account deletion” and your account email or identifier. Never send your password. Deletion removes your account and associated personal information in accordance with the Privacy Policy, including its stated retention exceptions. Save any songs you want to keep first. Copies you have already sent to others remain outside our control. Account deletion and subscription cancellation are separate actions. You can request deletion even if a subscription remains active, but you must cancel that subscription through Apple or Google to stop future charges.

Other services Song generation depends on ElevenLabs. You can read the ElevenLabs Privacy Policy for information about its privacy practices; our Privacy Policy explains the processing relevant to Lala. Messaging apps and app stores have their own terms and privacy policies. We do not operate those services. This does not remove our responsibilities to you for Lala under applicable law. If you obtain Lala through Apple or Google, applicable platform terms also apply. These service terms do not replace mandatory platform conditions or any applicable app licence agreement.

Changes, availability and suspension We may update Lala to maintain security, fix problems or improve the service. Features may occasionally be unavailable because of maintenance, technical issues or provider outages. We will give appropriate notice of material changes affecting paid features where required by law and preserve any applicable cancellation or refund rights. We may restrict or suspend access where reasonably necessary to address serious misuse, a security threat, non-payment or a legal requirement. Where appropriate, we will explain the reason and give you an opportunity to resolve the issue. Contact support@toontech.uk if you believe an action was mistaken.

Our responsibility to you We will provide Lala with the care and skill required by applicable law. AI and third-party services have limitations, but those limitations do not remove your statutory rights. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable, losses caused by your breach of these terms, or failures of unrelated services outside our control. We do not exclude responsibility where the law prohibits doing so, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. If consumer guarantees apply in your country, including Australia, you retain the remedies available under those guarantees. No provision of these terms limits a non-waivable consumer remedy.

Governing law, disputes and updates : Any choice of law or forum is subject to mandatory protections and court rights available to consumers where they live. These terms do not require you to give up those protections. Please contact support@toontech.uk first so we can try to resolve a concern. This does not prevent you from exercising a legal right or contacting a regulator. We may revise these terms. We will provide notice of material changes and seek agreement where required. Changes will not retrospectively remove accrued rights or remedies. Operator: Toon Tech Ltd Postal address: Preston, United Kingdom Support: support@toontech.uk Privacy and account deletion: support@toontech.uk