Privacy Policy | Lala

Lala Privacy Policy

Effective date: September 7, 2026

Draft for review. Complete all bracketed fields and verify the practices described before

publishing.

1. Who we are

Lala is operated by Toon Tech Ltd, located at Preston, United Kingdom (“Lala”, “we”, “us”).

We are responsible for the personal information described in this policy.

For privacy questions or requests, contact support@toontech.uk.

Lala turns a message you write into an AI-generated song using your chosen theme, genre

and tone. You can then share your song through supported services, including WhatsApp,

LINE, KakaoTalk and WeChat.

2. Information we process

We process information needed to provide Lala, including:

 • Account information: your account identifier and the registration or sign-in

information you provide. [SPECIFY THE ACTUAL FIELDS AND SIGN-IN PROVIDERS.]

 • Song content: the messages you submit, your theme, genre and tone selections, and

the songs generated from them. Content may contain personal information about you or

people you mention.

 • Subscription information: purchase references, subscription status and entitlements

supplied by Apple or Google. For purchases through their stores, the store processes

your payment details; Lala does not receive your full payment-card details.

 • Support correspondence: information you send when you contact us, including any

attachments you choose to provide.

Please avoid including sensitive personal information or private information about other

people unless you have an appropriate reason and permission where required. If

information is necessary to create an account, generate a song or verify a purchase, we may

be unable to provide that feature without it.

3. How we use information

We use your information to operate your account, generate and deliver songs, manage

access to paid features, answer support requests, maintain security and meet legal

obligations.

Where UK or European data protection law applies, our legal grounds are:

Purpose Legal ground

Account operation, song generation,

delivery and subscription access

Performing our contract with you

Resolving a service issue you report Performing our contract with you

Preventing misuse, investigating faults and

protecting the service

Our legitimate interests in operating a

secure, reliable service, balanced against

your rights

Keeping legally required records and

responding to binding legal requests

Compliance with a legal obligation

Optional processing that requires

permission, if introduced

Consent, which you can withdraw

4. When information is disclosed

We do not sell your personal information or disclose it to third parties for their own

advertising or marketing. We disclose information only as described below to provide the

service, carry out your instructions or meet legal requirements.

ElevenLabs and other service providers

Lala uses ElevenLabs to generate songs. The text and generation settings needed for your

request are sent to ElevenLabs, which processes them and returns the generated audio.

Personal information included in your message may therefore be processed by ElevenLabs.

Read the ElevenLabs Privacy Policy. That policy explains ElevenLabs’ practices when it acts

as a controller. Processing on behalf of business customers is governed by the applicable

customer agreement and data processing terms.

Sharing you choose

When you choose to send a song through another app, the content you select is transferred

to that service and your chosen recipients. Their privacy policies apply to their handling of

that content. Recipients may save or forward it. Deleting a Lala account does not remove

copies already shared outside Lala.

App stores and legal requirements

Apple and Google process purchases under their own policies and provide information

needed to validate your subscription. We may also disclose information when required by

law or when necessary and lawful to address fraud, security threats or legal claims. We limit

such disclosures to what is appropriate for the purpose.

6. Delete your account

You can request deletion in Lala:

1. 1. Open Lala and go to Profile.

2. 2. Select Delete account.

3. 3. Follow the confirmation steps shown in the app.

This deletes your Lala account and associated personal information according to the

retention rules above. Save any songs you want to keep before deleting your account.

If you cannot access the app, request deletion by contacting support@toontech.uk with the

subject “Lala account deletion” and your account email or identifier. Do not send your

password. We may request proportionate information to verify that the account belongs to

you.

Deleting your account or uninstalling Lala does not cancel a subscription billed by Apple or

Google. To stop future renewals, cancel through the store where you subscribed. You may

cancel before deleting your account, but cancellation is not a condition of account deletion.

See the cancellation instructions in our Terms of Use.

7. Your privacy rights

Depending on your location and applicable law, you may have rights to access or obtain a

copy of your information, correct it, request deletion, restrict or object to certain

processing, receive portable data, or withdraw consent. Withdrawing consent does not

affect earlier lawful processing.

Contact support@toontech.uk to exercise these rights. We may verify your identity, explain

any applicable exception and respond within the time required by law. You may also have a

right to use an authorised agent, appeal our decision or complain to your local privacy

regulator. We will not unlawfully discriminate against you for exercising your rights.

UK users can contact the Information Commissioner’s Office. Users elsewhere can contact

their local data protection authority.

8. Security and age eligibility

We use to help protect personal information. No online service can guarantee absolute security.

Lala is intended for users aged 13 and above. If you believe

someone below that age has provided personal information, contact us so we can

investigate and take appropriate action.

9. Changes and contact

We may update this policy as the service or applicable requirements change. We will update

the effective date and provide notice of significant changes where required. Where consent

is legally required for a new purpose, we will request it.

Privacy contact: support@toontech.uk

Operator: Toon Tech Ltd

Postal address: 128 City Road,London, United Kingdom