Privacy Policy

Last updated: August 19, 2026

Introduction

Welcome to VividMe: Color analysis AI (“VividMe”, “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, protect, and share your information when you use our mobile application and related services (collectively, the “Service”). We are committed to safeguarding your privacy and ensuring complete transparency in our data practices.

How VividMe Uses Collected Face & Image Data

When you upload a photograph to VividMe, our primary purpose is to perform AI-driven color analysis.

Purpose: We analyze facial features, skin tone, hair, and eye colors strictly to determine your seasonal color palette, skin undertones, and personalized color recommendations. Your face data is never used for general profiling, marketing, surveillance, or secondary commercial purposes.

Data Collection Methodology: Photographs are collected directly through the app when you upload or capture an image. Our algorithms process the visual features necessary to generate your color report.

Data Retention: Face data and uploaded photos are stored securely and retained only for as long as necessary to provide the service and display your personal color results. Unprocessed temporary upload buffers are automatically cleared from our servers.

Disclosure & Sharing: We do not sell, rent, share, or disclose your face data or uploaded photos to third parties, unless explicitly required by applicable law.

What Information We Collect

Photographs & Facial Features: Images you explicitly submit to the app solely to generate your personal color analysis.

Account Information: Basic details such as age, gender, or user preferences if provided, used to tailor color palette and styling recommendations.

Usage Data & Device Telemetry: Anonymous or pseudonymous technical data regarding how you interact with the app (e.g., features accessed, app crashes, performance metrics) to help us diagnose issues and optimize performance.

Data Security

We employ industry-standard encryption protocols (in transit and at rest) along with secure cloud infrastructure to protect your personal information and uploaded images against unauthorized access, alteration, disclosure, or destruction. While no electronic storage system is 100% secure, we continuously monitor and update our security measures to protect your data.

Your Rights & Choices

Depending on your region, you retain full control over your personal data:

Access & Portability: You can review or request a copy of the personal information associated with your account.

Correction: You may update or correct inaccuracies in your profile data at any time via in-app settings.

Deletion: You have the right to request the immediate deletion of your account, face data, uploaded photos, and personal information directly through the app or by contacting support.

Withdrawal of Consent: You may revoke consent for image processing at any time by stopping photo uploads or deleting your account.

Third-Party Services

We do not sell, rent, or trade your personal data. We may utilize trusted third-party cloud infrastructure and service providers strictly to maintain infrastructure, process payments, and run application analytics. These partners are bound by strict contractual obligations to process your data securely and exclusively on our behalf.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or app features. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, sending an in-app notice.

Contact Information

If you have any questions, concerns, or data deletion requests regarding this Privacy Policy or VividMe, please contact us at:

Company: TOON TECH LTD

Address: 128 City Road, London, United Kingdom, EC1V 2NX

Email: support@toontech.uk

Tel: +44 7449 288503